On the Phone

HELP

WITH PAYMENTS

Find out more about our payment options so you can shop with ease

No need to count change here or fumble with wallets here.
 
Paying online is convenient and easy if you can trust who you're shopping with and they support the ways you like to pay. As shoppers ourselves, it's our goal to make sure you have confidence in your entire shopping experience with Tasteport, knowing your payments are secure and your delivery will be great.
 
We accept all major Canadian Credit & Debit Cards, including:
VISA, Mastercard, VISA Debit, Debit Mastercard and American Express.
In the future, we also plan to expand our payment options to include Apple Pay, Google Pay & others. Let us know if you have any suggestions for new payment methods anytime.
 

Measures to keep payments safe and secure

We keep your payment info safe with transactions processed through what are known as SSL Conections.
 
SSL stands for Secure Socket Layer, which helps make things like credit card transactions secure by keeping the payment information private and safe while being transferred through processes like encryption.
All payment data going through our payment processor has an extremely high level of encryption, known as AES-256 Bank Level Encryption. In addition, our processor is PCI Compliant Level 1, which meets the most rigorous industry standards for Payment Card safety. When you save cards, they are stored on your phone instead of with us, as an added layer of security. In addition, the Tasteport site is also run under HTTPS for increased safety, letting you feel confident every time you grocery shop.

When do my payments get confirmed?

After submitting your order, you'll receive an SMS confirming we've received it and you'll also see details like the Pickup or Delivery time you've chosen. You can view the order in "My Orders" in-app.
 
At this point, your card is temporarily authorized for a slightly higher amount (but isn't charged yet), so that in case of weight changes with items like produce or substitutions occurring, the correct amount can be charged and your payment can go through in the end. In addition, it also allows the store to add other items you'd like to include in case you forgot to add them in earlier.
Once the store has finished preparing your order, your card will then be charged for the correct amount and you'll receive an Email Receipt with the total, as well as be able to access the same Receipt in-App. You'll always be charged the correct amount, including automatically getting refunded for any items that were out of stock or differences in weight.
 
If you ever need support with a payment or have a question on a receipt, feel free to contact us and we'll be happy to help with any problem you have!
 
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©2020 Tasteport (BagIt Solutions Inc.)