INITIATIVES & SUPPORT
During this testing time, we want to first wish the best for you, your friends, family and loved ones & hope you remain well and safe throughout this situation. It's commonly said we are all in this together, and we believe that is especially the case when it comes to our collective health & well-being. Without our health, we can't enjoy, share and give in the ways we love, and so this is our first priority for everyone.
To ensure we at Tasteport are doing everything we can to help, we are continuing to monitor the Coronavirus (COVID-19) situation, understand updates and changes, and make improvements accordingly. Here are the following initiatives we have already put in place beyond our regular health & safety standards to help in this situation:
Contactless Delivery & Other Additional Options
To help limit exposure for both you and our Drivers, we have instructed anyone delivering to opt for a Contact-Free Drop Off approach whenever possible.
How this works:
1. The Driver will drop off your groceries by your door (either in bags or inside an open Tasteport Insulated Bag) while wearing gloves
2. They will ring the bell or give you a call, and then step at least 6 feet away or return to their car. This way, you can check your items are as expected while maintaining a safe distance.
3. Drivers will confirm with you that you received the items you expected either from afar or by phone
Using these steps, both you and the Driver can keep yourselves and others safe while still helping you get the essentials you need to stay healthy.
Other options you also have include requesting certain products be double wrapped in bags (please be mindful of the footprint) in "Instructions" beside an item in your Cart, or asking the Driver to call you once dropped off so you can communicate without them having to ring the doorbell. Add any instructions you like for your comfort in "Delivery Instructions" by going to Change Address > Edit, and feel safe being healthy.
Providing All Drivers Access to Safety Equipment
Our Drivers are going the extra mile right now to make sure you and your community get the groceries you need. To help them stay safe, we've informed all drivers on our platform that we will reimburse and pay for safety equipment they need such as gloves during this time so that each Driver is able to earn a living and deliver in as safe a manner as possible.
Working With Our Stores & Drivers to Increase Safety Precautions
In addition to the high healthy & safety standards Ontario-based grocery stores already uphold, we have informed our stores who prepare your orders to wear gloves and masks during preparation, as they often are already while servicing in-store customers. In addition, all transfers of groceries into bags between store staff and Drivers are also done with each member wearing gloves, and extra measures are being taken to ensure in-use surfaces are disinfected more often.
Free Delivery Until May 31st
To do our part in during this situation, we want to encourage you to stay home while staying healthy with Free Delivery all May at all our stores. Stay connected to your culture & lifestyle by enjoying the foods you love and essentials you need to stay healthy without worrying about going out. You can view more details at tasteport.com/current-offers.
If you have any other questions about health & safety for grocery delivery at our stores or need help and support in anyway, don't hesitate to reach out to us by going to tasteport.com/help.